Return & Refund Policy

At Silver Crest Pakistan, we are committed to delivering quality products and providing a reliable shopping experience. Due to the nature of our appliances, all returns and refunds are subject to the following terms and conditions.

❌ Non-Returnable Conditions

Returns will not be accepted under the following circumstances:

• Products returned without prior approval

• Return requests made after 7 days of delivery

• Items returned without their original packaging

• Products that have been used, installed, washed, or tampered with

• Products damaged due to misuse, negligence, or mishandling

• Products specifically marked as non-returnable or final sale

• Products with missing accessories, manuals, warranty cards, or promotional items

✅ Eligibility for Returns

A return request may be approved only when all of the following conditions are met:

• The product is unused, uninstalled, and in its original condition

• All original components, including packaging, accessories, manuals, warranty cards, and promotional items, are included

• The product is returned in its original and undamaged packaging

• The issue is reported to Silver Crest Pakistan within 7 days of delivery

Note: Silver Crest Pakistan reserves the right to decline a return if the product does not meet the eligibility requirements stated above.

🔍 Accepted Reasons for Return

Returns may be accepted in the following circumstances:

• The product was damaged during transit

• An incorrect product was delivered

• The order was incomplete or missing an item

📌 Return Approval Process

To request a return:

1. Contact our customer support team within 7 days of delivery.

2. Provide your order number and clear photos/videos showing the issue.

3. Wait for confirmation and return approval from our team.

4. Do not send the product back before receiving return approval.

Returns sent without prior approval may not be accepted.

💰 Refund Policy

Refunds are processed only after the returned product has been received, inspected, and approved by our Quality Assurance Team.

• The refund amount will generally cover the eligible product value.

• Refunds are normally processed within 7–14 business days after inspection and approval.

• Refunds will be issued through the original payment method, where applicable.

• Shipping charges are non-refundable.

• Payment gateway or payment processing charges are non-refundable.

⚠️ Additional Charges & Taxes

After a return has been approved, any applicable charges, taxes, or deductions associated with the original order or refund may be non-refundable.

These may include:

• Delivery or shipping charges

• Cash on Delivery (COD) charges or applicable COD-related taxes

• GST or other applicable government taxes

• Payment gateway or payment processing charges

• Any other applicable non-refundable statutory or service charges

The final refundable amount will be determined after inspection and approval of the return request, taking applicable non-refundable charges and taxes into consideration.

🛡 Customer Assurance

At Silver Crest Pakistan, we aim to handle every return and refund request fairly, transparently, and professionally. Our team will review each case according to the conditions of this policy and communicate the applicable refund amount and process to the customer.